Had a confirmed appointment at noon.
What's the point of taking appointments if someone has to wait over an hour just to get their car in the service bay?
Maybe Conrad's can take a lesson from them and make the service experience more memorable and efficient.
I had a very disappointing experience as a first time customer. Last Saturday, 10/21 I had 4 new tires put on my 2011 Kia Soul. Yesterday, Monday 10/23 I was leaving work and was shocked to see I had a flat tire. When I called Conrad's to see what I should do to get it fixed I was understandably very upset and the man I spoke to on the phone was rude and nonchalant about the problem. He told me I would need to call the tow service and "it was better to pay for a tow than a new tire." My dad ended up putting my spare on so i could drive there myself. There were no nails or other damage to the tire and I was not even given an apology for the inconvenience. The kicker was when I was told that my tpms sensor was broken and with my tire "warranty" it would be $78 to replace. The stem that they were going to give me was rubber when I have aluminum stems. I would have been back needing my other 3 replaced if I had had the work done at Conrad's. They almost cost me an extra $312 when I just paid for new tires. I took my car across the street to Monroe's and had the work done for $68 for something Conrad's likely broke in the first place. I cannot believe that this business is still open with the poor workmanship, rude customer service and dishonest practices that I experienced. I would like Conrad's to make this situation right, but if no attept is made I will be contacting the Better Business Bureau and also telling everyone I know to go elsewhere for their auto services.
But for now, I'll find a provider who can actually fit me in.
Go in for an oil change, end up getting an estimate I didn't ask for on 4 tires totalling almost 650 dollars.
An hour and ten minutes later my car was still out in the parking lot.
I had an appointment for an oil change and tire rotation at 1 I showed up a little early about 1245. They took my car back immediately I asked the cashier, "shouldn't take too long should it?" He said 45 min- an hour. It took an hour and 20 minutes before they came out to give me a summary of the work done. Told me that I needed a wheel alignment, I told that I couldn't do it today because I have an appointment happening right now. He said okay we'll get you all finished up. He goes into the work area to tell the mechanic that I'm passing on the wheel alignment, and then in a different voice as if to mock me. "He has an appointment happening right now". As someone that works with customers on a daily basis I would never mock a customer. And I will never go back here and tell everyone I know of the way I was treated.
Very disappointed that Conrad's does not value my time or effort. Even doctors offices have begun to understand this. The Cleveland Clnic has a policy now in place not to make patients wait more then 15 minutes after checking in for their appointment.
I didn't mind waiting. Had bad experience with Munro and Firestone. Conrad's is reasonable and does quality work.
Conrad S Tire Express Total Car Care is a US Car Repair based in Avon Lake, Ohio. Conrad S Tire Express Total Car Care is located at 32954 Walker Rd, Avon Lake, OH 44012, USA.
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